Customer Portal Terms

You are responsible for safeguarding your login credentials, keeping contact information current, and notifying us promptly of any unauthorized access. Sharing credentials with anyone outside your immediate household is prohibited.

Files uploaded to the customer portal may be stored and used for project administration, customer support, warranty documentation, and project communication purposes. You retain ownership of your uploaded content and grant us a license to use it for these purposes.

You agree not to upload unlawful, infringing, malicious, or harmful content. We reserve the right to remove content that violates these terms or applicable law and to suspend access for repeated violations.

The portal is provided on a best-effort basis. We do not warrant 100% uptime. Scheduled maintenance and unexpected outages may temporarily affect access.

Portal access ends when your project closes out and the warranty period elapses, unless we extend access for ongoing service relationships. We may suspend or revoke access for violation of these terms.

Documents signed or stored in the portal (contracts, change orders, payment authorizations) are governed by our Electronic Records & E-Sign Consent.